Privacy Policy

1. Introduction

GSC Investigations ("we," "our," or "Company") is a licensed private investigation company operating under the authority of the Texas Department of Public Safety pursuant to Chapter 1702 of the Texas Occupations Code. We are committed to protecting the privacy and confidentiality of our clients and the subjects of our investigations.

This Privacy Policy describes how we collect, use, protect, and disclose information when you use our services or visit our website.

2. Information We Collect

2.1 Client Information

When you engage our services, we collect:

• Contact information (name, email, phone, address)
• Payment information (processed securely through third-party processors)
• Case details and background information relevant to the investigation
• Any documents or evidence you provide

2.2 Investigation Subject Information

During the course of investigations, we may collect:

• Public records (court records, property records, business filings)
• Surveillance documentation (photographs, video, activity logs)
• Digital evidence (with proper authorization)
• Interview notes and witness statements
• Database search results from licensed investigative databases

2.3 Website Usage Information

When you visit our website, we may collect:

• IP address and browser information
• Pages visited and time spent on site
• Referring website
• Form submissions (intake forms, contact forms)

3. How We Use Information

We use collected information for the following purposes:

• Providing Investigation Services: To conduct authorized investigations and deliver results to our clients
• Client Communication: To respond to inquiries, provide case updates, and deliver reports
• Legal Compliance: To comply with Texas Chapter 1702 record-keeping requirements and other applicable laws
• Billing and Payment: To process payments and maintain financial records
• Quality Assurance: To improve our services and ensure professional standards
• Legal Proceedings: To provide expert testimony and evidence when authorized or required by law

4. Client Confidentiality

As a licensed private investigation company under Texas law, we are bound by strict confidentiality requirements:

• All client information and investigation details are treated as strictly confidential
• We do not disclose client identities or case details to third parties except as authorized or required by law
• Our investigators sign confidentiality agreements
• Case files are stored securely with restricted access
• Client-attorney privilege is respected when working with legal counsel

5. Information Sharing and Disclosure

We may share information only in the following limited circumstances:

5.1 With Client Authorization

We share investigation results with you, the client, and any parties you specifically authorize in writing.

5.2 Legal Requirements

We may disclose information when required by:

• Valid court orders or subpoenas
• Law enforcement requests with proper legal authority
• Texas Department of Public Safety regulatory inquiries
• Mandatory reporting obligations (child abuse, imminent harm, etc.)

5.3 Service Providers

We may share limited information with:

• Licensed database providers (LexisNexis, TransUnion, etc.)
• Payment processors (for billing purposes only)
• Cloud storage providers (with encryption and security measures)
• All service providers are bound by confidentiality agreements

6. Data Security

We implement comprehensive security measures to protect your information:

• Physical Security: Locked file cabinets, restricted office access, secure document destruction
• Digital Security: Encryption of sensitive data, password protection, secure backup systems
• Access Controls: Role-based access, background-checked personnel only
• Incident Response: Procedures for breach notification and containment
• Regular Audits: Periodic security assessments and compliance reviews

7. Data Retention

We retain information as follows:

• Client Files: Minimum 4 years as required by Texas law (longer if litigation is anticipated)
• Financial Records: 7 years for tax purposes
• Investigative Evidence: Per client agreement and legal requirements
• Website Data: 2 years unless you request earlier deletion

8. Your Rights

As our client, you have the right to:

• Access: Request copies of information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Portability: Receive your data in a portable format
• Confidentiality: Expect strict confidentiality of your case information

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify clients of material changes via email or through our website. The "Last Updated" date at the top indicates when the policy was last revised.

12. Regulatory Compliance

GSC Investigations operates in compliance with:

• Texas Occupations Code Chapter 1702 (Private Security Act)
• Texas Administrative Code Title 37, Part 1, Chapter 35
• Fair Credit Reporting Act (FCRA)
• Gramm-Leach-Bliley Act (GLB)
• Fair Debt Collection Practices Act (FDCPA) - when applicable
• Computer Fraud and Abuse Act (CFAA)
• Texas Privacy Laws

13. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact us:

14. Regulatory Complaints

If you have concerns about our privacy practices related to Texas PI licensing requirements, you may contact: