File a Complaint

Our Commitment to Quality

At GSC Investigations, we strive to provide professional, ethical, and high-quality investigative services. We are committed to operating in full compliance with Texas law and maintaining the highest standards of professional conduct.

If you have concerns about our services, we encourage you to contact us directly so we can address the issue promptly.

Contact Us Directly

For service-related concerns, please contact us first:

We will investigate all concerns and respond within 5 business days.

File a Regulatory Complaint

GSC Investigations is licensed and regulated by the Texas Department of Public Safety - Private Security Bureau under Chapter 1702 of the Texas Occupations Code.

If you believe we have violated Texas private investigator regulations or professional standards, you may file a complaint with our regulatory authority:

What to Include in Your Complaint

When filing a complaint with the Texas Private Security Bureau, please include:

• Company Information: GSC Investigations, License #: A31124401
• Your Contact Information: Name, address, phone, email
• Date(s) of Service: When the incident(s) occurred
• Detailed Description: What happened and why it concerns you
• Supporting Documentation: Contracts, invoices, correspondence, evidence
• Desired Resolution: What outcome you are seeking

Types of Regulatory Violations

The Texas Private Security Bureau investigates complaints involving:

• Unlicensed practice of private investigation
• Violation of client confidentiality
• Fraudulent or deceptive practices
• Impersonating law enforcement
• Illegal surveillance methods
• Unauthorized access to computer systems
• False advertising or misrepresentation
• Failure to maintain required records
• Violation of Texas Occupations Code Chapter 1702
• Other violations of private security regulations

Investigation Process

Once you file a complaint with the Private Security Bureau:

1. Receipt & Review: DPS will acknowledge receipt and review the complaint
2. Investigation: If warranted, DPS will investigate the allegations
3. Response: The licensed company/individual will be given opportunity to respond
4. Determination: DPS will make a determination based on evidence
5. Action: If violations are found, DPS may take disciplinary action including:
   • Written warnings
   • Administrative penalties ($500 - $10,000 per violation)
   • License suspension
   • License revocation
   • Criminal charges (in serious cases)

Other Resources

Professional Organizations

For ethical concerns, you may also contact:

• Texas Association of Licensed Investigators (TALI)
  Website: www.tali.org

Legal Action

Filing a regulatory complaint does not prevent you from seeking legal remedies through civil court. You may wish to consult with an attorney regarding your legal options.

Law Enforcement

If you believe a crime has been committed, contact your local law enforcement or:

• Texas Attorney General Consumer Protection: (800) 621-0508
• FBI (for federal crimes): www.fbi.gov/contact-us

Our Regulatory Information